SHIPPING & RETURNS

SHIPPING POLICY

Estimated shipping delivery times:

USA: 3-5 business days

Europe: 3-6 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

 

If the shipping address was correct, get in touch with us at infomoto@motonauts.com noting your order number. We are here to solve your problems!

​​RETURN & EXCHANGE POLICY​

Please read carefully!

Damaged items:

We hope you will never face with such situation.However, If it arrives to you damaged, then please get in touch with us within 2 weeks time!

As Motonauts, we will review replacement/return requests only:

 

(a) if a product is damaged.

 

(b) there is a print error.

We do not accept returns or replacements in the case where the

customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)

Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email infomoto@motonauts.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case we will not make any refunds and will not resend the Product.

Thank you for your understanding.

Motonauts.